navin nishchal

In the given facts and circumstances of the case, we partly allow the appeal, by setting aside the direction to replace the defective car with a new car and direct the appellant to refund to the respondent the entire cost of the car minus depreciated value at 10% as the consumer has used the car for more than two years, and pay Rs.50,000/- as compensation as to the mental agony, harassment, physical discomfort and emotional suffering suffered by the appellant. This compensation shall include the cost of litigation.”In conclusion, we partly allow the revision petition and set aside the impugned order of the State Commission and that of the District Forum. However, in view of the foregoing discussion, we deem it appropriate to direct the petitioner to pay to the complainant/respondent 1 compensation of Rs.40,000/- for the harassment, mental agony and expenditure suffered by him since the purchase of the car till the replacement of the engine assembly and cost of Rs.10,000/-, including these proceedings. This payment may be made within four weeks of the date of this order.

NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION NEW DELHI   REVISION PETITION NO. 2207 OF 2007 [Against the order dated 22.12.2006 of the Delhi State Consumer Disputes Redressal Commission, Delhi in First Appeal No. 771 of 2006]   Tata Motors Limited Passenger Car Business Unit No. 402 4th Floor, Tower A, Signature Towers                              Petitioner South City I, N.H. 8 … Continue reading →